The International Customer Service Institute is running a regular Q&A session with internationally recognised service quality experts. These sessions will be periodically published on the TICSI site in the Learning Section and the objective is to share knowledge, ideas and opinions on international best practice. Please feel free to contact the Institute should you be interested in participating and we would be delighted if you would share your opinion with us on the blog.

To keep up with our Q&A sessions please sign up for the TICSI newsletter or visit our Learning Section.